CSC'2003 questionnaire: summary writer, version 1.06 (compiled on Sep 26 2003 at 14:20:13)
Table 'csc03' has 134 accepted (plus 2 duplicated [not included in the summary]) records.
CSC03f::load_data(): condition for selection 'accept = 1'
134 records read-in
Report generated on Fri Sep 26 14:21:27 2003

Some statistics of 134 records (all) of the survey data

1. % of ans. denotes the percentage of all answers included in computing the average, standard deviation, and median.The following choices were excluded for such computations:
   • Not at all answers in the use profile set of questions
   • No opinion answers in all other sets of questions.
2. For the answers included in the statistics the Austrian school scoring is applied, i.e. 1 denotes high (or a lot, depending on the content of the question), 5 denotes low (or little).There two exceptions from this rule:
   • Question number 4 of the Hardware group provides answers in the percentage of time the user selected.
   • In the last group (priority) the 9-grade scale is used.
3. Distributions are composed of numbers of answers for each grade. Each sequence starts with the number of Not-at-all or No-opinion answers, followed by numbers of anwers with each grade described above. The only exception of this rule are answers to question number 4 of the Hardware group which were given in the percentage of time the user selected. The non-zero answers have been aggregated (only for displaying the distributions) into 20% intervals.

User profile

Software

Network

Hardware

Support

The first and second quadruple of numerical values in the table below correspond to the answers to the Satisfaction and Importance questions, respectively.

		% of ans.	Average	Std_dev	Median	______Distribution______	% of ans.	Average	Std_dev	Median	______Distribution______
2.	Computing information for newcomers	51.49	2.32	1.10	2.00	065 018 024 017 007 003	64.18	1.80	1.22	1.00	048 049 022 005 003 007
3.	Counseling for text processing	40.30	2.48	1.24	2.00	080 012 020 012 004 006	50.75	2.25	1.38	2.00	066 028 017 008 008 007
4.	Counseling for graphics processing	29.10	3.00	1.24	3.00	095 005 009 011 009 005	43.28	2.38	1.21	2.00	076 017 015 018 003 005
5.	Counseling for office applications	40.30	2.70	1.21	3.00	080 010 014 017 008 005	50.00	2.40	1.44	2.00	067 025 015 012 005 010
6.	Counseling for scientific computing	20.15	3.15	1.23	3.00	107 003 004 011 004 005	29.85	2.50	1.47	2.00	094 014 009 006 005 006
7.	Counseling for Web design	23.88	2.84	1.27	3.00	102 005 008 011 003 005	37.31	2.48	1.34	2.00	084 015 013 011 005 006
8.	Counseling for Unix users	18.66	2.04	1.02	2.00	109 009 009 004 003 000	26.87	2.56	1.13	2.00	098 006 013 011 003 003
9.	Counseling for Postscript and LaTeX	14.93	2.30	1.22	2.00	114 005 009 003 001 002	24.63	2.94	1.34	3.00	101 006 006 011 004 006
10.	Day-to-day support concerning software problems	61.94	2.02	1.06	2.00	051 034 022 020 005 002	65.67	1.56	1.02	1.00	046 059 019 004 002 004
11.	Day-to-day support concerning hardware problems	55.97	1.96	1.01	2.00	059 030 026 012 006 001	60.45	1.63	1.07	1.00	053 051 019 006 000 005
12.	Training for software used at IIASA	38.06	3.49	1.12	4.00	083 002 008 015 015 011	47.76	2.00	0.99	2.00	070 024 022 013 004 001
13.	Standardized setup of Windows PCs	40.30	1.96	1.05	2.00	080 021 021 007 003 002	43.28	2.14	1.22	2.00	076 022 018 011 002 005
14.	User-specific setup of Windows PCs	30.60	2.15	1.09	2.00	093 014 013 009 004 001	37.31	1.84	1.09	1.00	084 026 013 005 005 001
15.	Upgrading of standard software	44.78	2.68	1.07	3.00	074 009 017 020 012 002	49.25	1.85	1.15	1.00	068 034 019 006 003 004
16.	Selection and allocation of new desktop hardware	30.60	2.59	1.05	3.00	093 007 012 014 007 001	35.07	1.94	0.96	2.00	087 019 016 008 004 000
17.	Upgrading of hardware for scientific computing	17.16	2.48	1.20	2.00	111 006 006 006 004 001	25.37	1.79	1.09	1.00	100 018 009 005 000 002
18.	Network and server maintenance	29.10	2.10	0.97	2.00	095 011 017 008 002 001	35.82	1.50	0.80	1.00	086 030 014 003 000 001
19.	Email, spam, and antivirus administration	55.97	2.69	1.27	3.00	059 015 021 020 010 009	63.43	1.58	1.02	1.00	049 058 013 009 002 003
20.	Administration of file backup system	38.81	1.94	1.06	2.00	082 022 018 006 005 001	45.52	1.43	0.96	1.00	073 048 005 005 001 002
21.	Firewall administration	29.10	2.74	1.45	3.00	095 011 006 011 004 007	35.82	1.73	1.14	1.00	086 030 007 008 000 003
22.	Access to IIASA computing facilities from home or when traveling	36.57	3.08	1.13	3.00	085 006 007 017 015 004	45.52	1.92	1.20	2.00	073 030 018 005 004 004
23.	Design and maintenance of IIASA's Web pages	45.52	2.23	1.02	2.00	073 016 023 016 004 002	47.01	1.81	0.96	2.00	071 030 020 009 003 001
24.	IIASA News system	53.73	1.96	1.17	2.00	062 034 019 011 004 004	52.99	2.00	1.01	2.00	063 027 024 015 003 002
25.	CS software database	15.67	2.71	1.27	3.00	113 004 005 008 001 003	18.66	2.16	1.11	2.00	109 008 009 005 002 001
26.	In-house application and database development	21.64	3.00	1.28	3.00	105 005 004 010 006 004	24.63	2.33	1.24	2.00	101 010 010 008 002 003
27.	Support of electronic forms and workflow applications	24.63	3.06	1.12	3.00	101 003 007 011 009 003	30.60	1.98	1.06	2.00	093 017 013 007 003 001
28.	Strategic planning for developing IIASA's computing environment	20.15	2.93	0.96	3.00	107 002 005 015 003 002	31.34	1.62	1.06	1.00	092 027 009 003 001 002
29.	General responsiveness to requests and suggestions	54.48	1.99	0.94	2.00	061 027 025 016 005 000	55.97	1.57	0.87	1.00	059 046 019 007 002 001

Priorities

Statistics for all answers

		% of ans.	Average	Std_dev	Median	______Distribution______
1.	Common information management system for administration	91.04	5.77	3.05	7.00	012 020 007 007 012 006 008 011 013 038
2.	Improved communication on services/software available at IIASA & new tools on the market	94.78	5.00	2.77	5.00	007 014 016 018 011 017 008 012 005 026
3.	Improved network and internet speed	97.01	4.77	2.98	4.00	004 021 020 016 012 010 009 005 009 028
4.	Improved scientific computing power	89.55	5.36	3.07	5.00	014 020 010 011 011 009 012 002 010 035
5.	In-house software development	91.79	6.48	2.48	7.00	011 004 010 004 010 014 009 019 013 040
6.	Training for CS staff to keep up-to-date with new technologies and software	96.27	4.80	2.81	4.00	005 014 024 013 015 016 010 005 005 027
7.	More frequent upgrading of computer hardware	97.01	5.57	2.75	5.50	004 010 013 015 010 017 013 011 006 035
8.	User training	97.01	4.80	2.89	4.00	004 020 017 018 013 009 011 010 005 027
9.	Video communication and networking	89.55	7.22	2.45	9.00	014 002 006 008 006 010 004 007 012 065

Statistics for only complete (i.e. with distinct priorities) answers

		% of ans.	Average	Std_dev	Median	______Distribution______
1.	Common information management system for administration	50.00	4.93	4.29	5.00	067 014 006 003 008 004 006 007 013 006
2.	Improved communication on services/software available at IIASA & new tools on the market	54.48	4.29	3.79	4.00	061 009 010 010 009 013 008 009 003 002
3.	Improved network and internet speed	55.22	3.99	4.09	4.00	060 013 012 011 009 008 008 004 008 001
4.	Improved scientific computing power	52.24	4.56	4.16	4.00	064 012 007 009 009 006 010 002 009 006
5.	In-house software development	51.49	6.09	3.37	7.00	065 001 005 003 007 009 007 018 012 007
6.	Training for CS staff to keep up-to-date with new technologies and software	55.22	4.19	3.80	4.00	060 007 014 009 013 011 008 005 005 002
7.	More frequent upgrading of computer hardware	55.22	4.89	3.77	5.00	060 007 007 011 006 010 012 011 005 005
8.	User training	55.22	4.01	3.99	3.50	060 013 010 014 010 004 009 007 004 003
9.	Video communication and networking	50.00	7.28	3.29	9.00	067 000 004 004 002 007 002 005 009 034

Some statistics of 95 records (filled by researchers) of the survey data

1. % of ans. denotes the percentage of all answers included in computing the average, standard deviation, and median.The following choices were excluded for such computations:
   • Not at all answers in the use profile set of questions
   • No opinion answers in all other sets of questions.
2. For the answers included in the statistics the Austrian school scoring is applied, i.e. 1 denotes high (or a lot, depending on the content of the question), 5 denotes low (or little).There two exceptions from this rule:
   • Question number 4 of the Hardware group provides answers in the percentage of time the user selected.
   • In the last group (priority) the 9-grade scale is used.
3. Distributions are composed of numbers of answers for each grade. Each sequence starts with the number of Not-at-all or No-opinion answers, followed by numbers of anwers with each grade described above. The only exception of this rule are answers to question number 4 of the Hardware group which were given in the percentage of time the user selected. The non-zero answers have been aggregated (only for displaying the distributions) into 20% intervals.

User profile

Software

Network

Hardware

Support

The first and second quadruple of numerical values in the table below correspond to the answers to the Satisfaction and Importance questions, respectively.

		% of ans.	Average	Std_dev	Median	______Distribution______	% of ans.	Average	Std_dev	Median	______Distribution______
2.	Computing information for newcomers	57.89	2.22	1.10	2.00	040 017 018 013 005 002	65.26	1.81	1.20	1.00	033 034 018 003 002 005
3.	Counseling for text processing	32.63	2.65	1.45	2.00	064 008 009 006 002 006	44.21	2.67	1.52	2.00	053 014 008 005 008 007
4.	Counseling for graphics processing	27.37	3.04	1.25	3.00	069 004 004 008 007 003	44.21	2.55	1.27	2.00	053 010 012 012 003 005
5.	Counseling for office applications	33.68	2.69	1.33	3.00	063 008 006 010 004 004	44.21	2.79	1.51	2.50	053 011 010 007 005 009
6.	Counseling for scientific computing	26.32	3.16	1.28	3.00	070 003 004 009 004 005	36.84	2.51	1.50	2.00	060 012 009 004 004 006
7.	Counseling for Web design	18.95	3.11	1.32	3.00	077 002 004 006 002 004	34.74	2.73	1.42	3.00	062 008 008 008 003 006
8.	Counseling for Unix users	14.74	2.00	1.11	2.00	081 006 004 002 002 000	25.26	2.75	1.15	2.50	071 002 010 007 002 003
9.	Counseling for Postscript and LaTeX	10.53	2.80	1.48	2.50	085 002 003 002 001 002	22.11	3.24	1.37	3.00	074 003 003 006 004 005
10.	Day-to-day support concerning software problems	57.89	1.95	1.18	1.00	040 028 011 009 005 002	62.11	1.58	1.15	1.00	036 042 010 001 002 004
11.	Day-to-day support concerning hardware problems	51.58	1.80	1.04	1.00	046 025 015 004 004 001	56.84	1.57	1.11	1.00	041 037 011 002 000 004
12.	Training for software used at IIASA	26.32	3.72	0.94	4.00	070 000 003 006 011 005	36.84	2.23	1.00	2.00	060 009 013 010 002 001
13.	Standardized setup of Windows PCs	37.89	1.86	1.15	1.50	059 018 011 003 002 002	41.05	2.23	1.27	2.00	056 014 011 009 001 004
14.	User-specific setup of Windows PCs	31.58	2.03	1.07	2.00	065 011 011 005 002 001	37.89	1.81	1.09	1.00	059 019 010 003 003 001
15.	Upgrading of standard software	35.79	2.56	1.19	2.00	061 007 011 008 006 002	40.00	2.03	1.26	2.00	057 017 012 003 003 003
16.	Selection and allocation of new desktop hardware	24.21	2.22	1.13	2.00	072 007 008 005 002 001	29.47	2.04	1.07	2.00	067 011 009 004 004 000
17.	Upgrading of hardware for scientific computing	22.11	2.48	1.25	2.00	074 006 005 005 004 001	30.53	1.83	1.14	1.00	066 015 008 004 000 002
18.	Network and server maintenance	30.53	2.07	1.07	2.00	066 010 011 005 002 001	36.84	1.46	0.85	1.00	060 024 008 002 000 001
19.	Email, spam, and antivirus administration	49.47	2.55	1.30	2.00	048 013 011 011 008 004	55.79	1.45	0.93	1.00	042 039 008 004 000 002
20.	Administration of file backup system	34.74	1.97	1.13	2.00	062 014 012 002 004 001	42.11	1.35	1.00	1.00	055 034 003 000 001 002
21.	Firewall administration	28.42	2.67	1.49	3.00	068 009 003 008 002 005	36.84	1.63	1.11	1.00	060 024 004 005 000 002
22.	Access to IIASA computing facilities from home or when traveling	38.95	3.05	1.18	3.00	058 005 006 011 012 003	48.42	1.91	1.26	1.00	049 024 012 004 002 004
23.	Design and maintenance of IIASA's Web pages	44.21	2.14	1.03	2.00	053 013 015 010 003 001	45.26	1.74	1.00	1.00	052 023 012 005 002 001
24.	IIASA News system	52.63	1.94	1.22	1.00	045 026 010 008 003 003	51.58	2.08	1.08	2.00	046 018 015 012 002 002
25.	CS software database	17.89	2.76	1.35	3.00	078 003 005 005 001 003	21.05	2.15	1.09	2.00	075 006 008 004 001 001
26.	In-house application and database development	18.95	2.89	1.41	3.00	077 004 003 005 003 003	22.11	2.57	1.33	2.00	074 005 006 006 001 003
27.	Support of electronic forms and workflow applications	16.84	2.81	1.17	3.00	079 002 005 004 004 001	21.05	2.25	1.12	2.00	075 005 009 003 002 001
28.	Strategic planning for developing IIASA's computing environment	15.79	2.80	0.68	3.00	080 000 005 008 002 000	28.42	1.63	1.04	1.00	068 017 006 002 001 001
29.	General responsiveness to requests and suggestions	50.53	1.75	0.93	1.00	047 025 013 007 003 000	51.58	1.41	0.76	1.00	046 035 010 002 002 000

Priorities

Statistics for all answers

		% of ans.	Average	Std_dev	Median	______Distribution______
1.	Common information management system for administration	90.53	6.57	2.62	7.50	009 006 003 004 009 005 007 009 012 031
2.	Improved communication on services/software available at IIASA & new tools on the market	94.74	4.92	2.84	5.00	005 010 015 011 007 012 005 007 004 019
3.	Improved network and internet speed	97.89	4.58	3.04	4.00	002 018 016 010 008 006 006 004 005 020
4.	Improved scientific computing power	94.74	4.86	3.10	4.50	005 019 009 010 007 008 008 001 005 023
5.	In-house software development	92.63	6.56	2.54	7.00	007 003 007 003 007 010 006 011 009 032
6.	Training for CS staff to keep up-to-date with new technologies and software	95.79	4.93	2.70	5.00	004 008 014 010 012 013 009 003 003 019
7.	More frequent upgrading of computer hardware	96.84	5.79	2.70	6.00	003 004 010 010 008 012 008 008 005 027
8.	User training	95.79	5.25	2.80	5.00	004 011 007 012 010 009 008 009 004 021
9.	Video communication and networking	94.74	7.11	2.43	8.50	005 001 005 006 005 008 004 006 010 045

Statistics for only complete (i.e. with distinct priorities) answers

		% of ans.	Average	Std_dev	Median	______Distribution______
1.	Common information management system for administration	46.32	6.00	3.77	7.00	051 004 002 002 005 003 005 005 012 006
2.	Improved communication on services/software available at IIASA & new tools on the market	51.58	4.02	4.06	4.00	046 007 010 006 005 008 005 004 002 002
3.	Improved network and internet speed	53.68	3.71	4.29	3.00	044 012 010 006 005 004 005 004 004 001
4.	Improved scientific computing power	52.63	3.82	4.41	3.00	045 012 006 008 005 006 006 001 004 002
5.	In-house software development	49.47	6.13	3.54	7.00	048 001 004 002 005 005 004 011 008 007
6.	Training for CS staff to keep up-to-date with new technologies and software	52.63	4.26	3.78	4.00	045 005 007 006 010 008 007 003 003 001
7.	More frequent upgrading of computer hardware	52.63	5.10	3.79	5.00	045 003 006 008 004 005 007 008 004 005
8.	User training	51.58	4.51	3.97	4.00	046 007 003 009 008 004 006 006 003 003
9.	Video communication and networking	50.53	7.04	3.35	8.00	047 000 003 003 002 006 002 004 007 021

Some statistics of 36 records (filled by CADS [except of the CS staff]) of the survey data

1. % of ans. denotes the percentage of all answers included in computing the average, standard deviation, and median.The following choices were excluded for such computations:
   • Not at all answers in the use profile set of questions
   • No opinion answers in all other sets of questions.
2. For the answers included in the statistics the Austrian school scoring is applied, i.e. 1 denotes high (or a lot, depending on the content of the question), 5 denotes low (or little).There two exceptions from this rule:
   • Question number 4 of the Hardware group provides answers in the percentage of time the user selected.
   • In the last group (priority) the 9-grade scale is used.
3. Distributions are composed of numbers of answers for each grade. Each sequence starts with the number of Not-at-all or No-opinion answers, followed by numbers of anwers with each grade described above. The only exception of this rule are answers to question number 4 of the Hardware group which were given in the percentage of time the user selected. The non-zero answers have been aggregated (only for displaying the distributions) into 20% intervals.

User profile

Software

Network

Hardware

Support

The first and second quadruple of numerical values in the table below correspond to the answers to the Satisfaction and Importance questions, respectively.

		% of ans.	Average	Std_dev	Median	______Distribution______	% of ans.	Average	Std_dev	Median	______Distribution______
2.	Computing information for newcomers	36.11	2.69	1.11	2.00	023 001 006 003 002 001	63.89	1.74	1.29	1.00	013 015 004 001 001 002
3.	Counseling for text processing	61.11	2.27	0.88	2.00	014 004 010 006 002 000	69.44	1.52	0.65	1.00	011 014 009 002 000 000
4.	Counseling for graphics processing	33.33	3.00	1.28	3.00	024 001 004 003 002 002	41.67	1.87	0.92	2.00	021 007 003 005 000 000
5.	Counseling for office applications	58.33	2.71	1.06	3.00	015 002 008 006 004 001	66.67	1.71	1.04	1.00	012 014 005 004 000 001
6.	Counseling for scientific computing	2.78	3.00	0.00	1.00	035 000 000 001 000 000	11.11	2.00	1.15	2.00	032 002 000 002 000 000
7.	Counseling for Web design	36.11	2.54	1.20	3.00	023 003 003 005 001 001	44.44	1.94	1.06	2.00	020 007 005 002 002 000
8.	Counseling for Unix users	27.78	2.10	0.99	2.00	026 003 004 002 001 000	30.56	2.09	1.04	2.00	025 004 003 003 001 000
9.	Counseling for Postscript and LaTeX	25.00	1.78	0.67	2.00	027 003 005 001 000 000	30.56	2.36	1.21	2.00	025 003 003 004 000 001
10.	Day-to-day support concerning software problems	75.00	2.19	0.79	2.00	009 006 010 011 000 000	77.78	1.46	0.64	1.00	008 017 009 002 000 000
11.	Day-to-day support concerning hardware problems	69.44	2.28	0.89	2.00	011 005 010 008 002 000	72.22	1.73	1.00	1.00	010 014 007 004 000 001
12.	Training for software used at IIASA	72.22	3.27	1.25	3.00	010 002 005 009 004 006	77.78	1.64	0.83	1.00	008 015 009 003 001 000
13.	Standardized setup of Windows PCs	47.22	2.18	0.81	2.00	019 003 009 004 001 000	50.00	1.94	1.16	2.00	018 008 006 002 001 001
14.	User-specific setup of Windows PCs	27.78	2.40	1.17	2.50	026 003 002 003 002 000	36.11	1.85	1.14	1.00	023 007 003 001 002 000
15.	Upgrading of standard software	69.44	2.84	0.90	3.00	011 002 006 011 006 000	75.00	1.56	0.93	1.00	009 017 007 002 000 001
16.	Selection and allocation of new desktop hardware	47.22	3.06	0.75	3.00	019 000 004 008 005 000	50.00	1.72	0.75	2.00	018 008 007 003 000 000
17.	Upgrading of hardware for scientific computing	2.78	2.00	0.00	1.00	035 000 001 000 000 000	11.11	1.25	0.50	1.00	032 003 001 000 000 000
18.	Network and server maintenance	25.00	2.22	0.67	2.00	027 001 005 003 000 000	33.33	1.58	0.67	1.50	024 006 005 001 000 000
19.	Email, spam, and antivirus administration	72.22	2.85	1.19	3.00	010 002 010 008 002 004	83.33	1.77	1.14	1.00	006 018 005 004 002 001
20.	Administration of file backup system	50.00	1.83	0.92	2.00	018 008 006 003 001 000	55.56	1.50	0.83	1.00	016 014 002 004 000 000
21.	Firewall administration	27.78	2.60	1.26	2.50	026 002 003 003 001 001	30.56	2.00	1.26	2.00	025 005 003 002 000 001
22.	Access to IIASA computing facilities from home or when traveling	30.56	3.27	1.01	3.00	025 001 000 006 003 001	38.89	1.93	1.07	2.00	022 006 005 001 002 000
23.	Design and maintenance of IIASA's Web pages	50.00	2.39	1.04	2.00	018 003 008 005 001 001	52.78	1.89	0.88	2.00	017 007 008 003 001 000
24.	IIASA News system	58.33	1.95	1.07	2.00	015 008 009 002 001 001	58.33	1.76	0.83	2.00	015 009 009 002 001 000
25.	CS software database	8.33	2.33	1.15	3.00	033 001 000 002 000 000	11.11	1.75	0.96	1.50	032 002 001 001 000 000
26.	In-house application and database development	27.78	3.20	1.14	3.00	026 001 001 004 003 001	30.56	1.73	0.79	2.00	025 005 004 002 000 000
27.	Support of electronic forms and workflow applications	44.44	3.31	1.08	3.00	020 001 002 006 005 002	55.56	1.65	0.93	1.00	016 012 004 003 001 000
28.	Strategic planning for developing IIASA's computing environment	30.56	3.09	1.30	3.00	025 002 000 006 001 002	38.89	1.57	1.16	1.00	022 010 002 001 000 001
29.	General responsiveness to requests and suggestions	66.67	2.42	0.78	2.00	012 002 012 008 002 000	69.44	1.84	0.99	2.00	011 011 009 004 000 001

Priorities

Statistics for all answers

		% of ans.	Average	Std_dev	Median	______Distribution______
1.	Common information management system for administration	91.67	3.67	3.15	2.00	003 014 003 003 003 001 001 001 001 006
2.	Improved communication on services/software available at IIASA & new tools on the market	94.44	5.00	2.61	5.00	002 004 001 007 004 004 003 005 000 006
3.	Improved network and internet speed	94.44	5.24	2.74	5.00	002 002 004 006 004 004 002 001 004 007
4.	Improved scientific computing power	77.78	6.89	2.44	8.00	008 001 001 001 003 001 004 001 005 011
5.	In-house software development	88.89	6.25	2.40	7.00	004 001 003 001 002 004 003 007 004 007
6.	Training for CS staff to keep up-to-date with new technologies and software	97.22	4.29	2.96	3.00	001 006 009 003 003 003 001 002 002 006
7.	More frequent upgrading of computer hardware	97.22	5.09	2.78	5.00	001 005 003 004 002 005 005 003 001 007
8.	User training	100.00	3.56	2.81	2.00	000 009 010 005 003 000 002 001 001 005
9.	Video communication and networking	77.78	7.57	2.54	9.00	008 001 001 002 001 001 000 001 002 019

Statistics for only complete (i.e. with distinct priorities) answers

		% of ans.	Average	Std_dev	Median	______Distribution______
1.	Common information management system for administration	58.33	2.71	4.17	2.00	015 010 003 001 003 001 001 001 001 000
2.	Improved communication on services/software available at IIASA & new tools on the market	61.11	4.68	3.29	5.00	014 002 000 004 004 004 003 005 000 000
3.	Improved network and internet speed	58.33	4.71	3.59	4.00	015 000 002 005 004 004 002 000 004 000
4.	Improved scientific computing power	52.78	6.53	3.02	7.00	017 000 001 001 003 000 004 001 005 004
5.	In-house software development	55.56	6.05	3.07	6.50	016 000 001 001 001 004 003 006 004 000
6.	Training for CS staff to keep up-to-date with new technologies and software	61.11	3.91	3.79	3.50	014 002 006 003 003 003 001 002 002 000
7.	More frequent upgrading of computer hardware	61.11	4.68	3.58	5.00	014 003 001 002 002 005 005 003 001 000
8.	User training	63.89	2.91	3.64	2.00	013 006 007 004 002 000 002 001 001 000
9.	Video communication and networking	50.00	8.06	3.27	9.00	018 000 001 001 000 000 000 001 002 013

Non-empty comments

• R - researcher (staff member),
• Y - YSSPer,
• S - support staff member.

Software

Software needed but not available at IIASA

1. STATA (R).
   
2. STATA (Y).
   
3. Gauss (R).
   
4. Shazam (R).
   
5. Eviews (R).
   
6. Mathcad (Y).
   
7. Mostly OK. (R).
   
8. WORDPERFECT (S).
   
9. IDRISI (GIS) (R).
   
10. SAS Stat module (R).
    
11. LaTeX for Windows (Y).
    
12. Powerdesk, AUTOCAD (R).
    
13. Scientific Workpalce (R).
    
14. Econometric Views (E-Views) (R).
    
15. vensim professional, stella (R).
    
16. new printer software for labels (S).
    
17. For instance, MapInfo Professional (R).
    
18. MArkal Platforms, like, Answer or VEDA (Y).
    
19. Delphi 7 EViews Gauss Stata Maple 8 (Y).
    
20. ASPEN+ Engineering Equations Solver (EES) (R).
    
21. I use the software of the University of Vienna (R).
    
22. new bookkeeping system, new fixed assets system (S).
    
23. I have no comments! I am using my own sostware. (Y).
    
24. Crystal Ball & it`s options(especially CB turbo) (Y).
    
25. ftncheck all of the recent linux tools developed (R).
    
26. ability to cope with Chinese characters in windows environment (R).
    
27. Macromedia FreeHand (?), Vertical Mapper for MapInfo Golden Software Grapher (R).
    
28. Actually for the last several years I was using only my own software from my notebook. (R).
    
29. SSH on all servers, Mutt (e-mail client), newer version of standard tools, i.e. LaTeX, GhostView (R).
    
30. I have everything what I need and I also feel that there is a space for my further whims in requirements. (R).
    
31. Good library software that can be used for cataloging as well as managing periodicals subscriptions and orders (S).
    
32. Idrisi surfer A common calendaring system for the entire institute, so that meeting times can be set on peoples calendars (R).
    
33. It seems to me that IIASA is slow in implementing updates to standardized packages. The Mircosoft office version I have at home is newer than the one I have at work. (S).
    
34. Modern modeling tools necessary for structured modeling (including intergration of XML/MathML tools with object-oriented DBMS), tools for efficient use of DBMs for scientific applications. (R).
    
35. What is needed in my view is access to fully licenced software as is the case in other institutions. At IIASA things are always custom tailored around the standard practice of purchasing software for all users who need to install. There is absolutely no software support at all. (R).
    
36. NOTE PLEASE: I have been assigned to IMA for budgeting purposes. However, the IIASA Society is "independent" (although related to the Director`s office) and according to the statutes the secretariat is financed by the Institute in so far as we have CS support, etc.) My request is an easy-to-use database for my membership information..(IIASA Society). (see "further comments"). (S).
    
37. Total Commander: File and directory management, rename many files, synchronize directories, easy search, list of files, FTP, ZIP (different formats); adjustable with short cuts and tool bars. http://www.ghisler.com Notetab(-Pro) Text and html-editor with many useful features. Economic memory usage that allows to open output files with large matrices. Possibility to open many files at the same time, can be adjusted to replace notepad or not. http://www.notetab.com Info Rapid Search and replace within many files in (sub)directories, e.g., *.txt, *.htm*, *.lnk and also search through several pdf-files. http://www.inforapid.de (Y).
    

Software you use for which sufficient support is not available

1. Condor (R).
   
2. Matlab (Y).
   
3. Excell (S).
   
4. Access (S).
   
5. see below (R).
   
6. EXCEL,LOTUS (S).
   
7. WORDPERFECT (S).
   
8. SPSS ARCINFO-Map (R).
   
9. GIMP is one example. (R).
   
10. Lotus, the obsolete DB (S).
    
11. Microsoft Outlook, Excel (R).
    
12. Office (Word, Excel, Access) (S).
    
13. A. illustrator, Oracle?, JBuilder? (R).
    
14. limited number of extensions for ArcView (R).
    
15. Windows OS automatically update or allert of it (Y).
    
16. Eudora, efficient spam filtering. Manual for SPSS. (R).
    
17. Missing documentation, examples, etc.: SQL, FoxBase (R).
    
18. latex packages under unix gv (ghostscript previewer) under unix (R).
    
19. CS with its currently limited staff is not able to provide adequate support for scientific computations, quality of which should be of much higher priority than any other type of computing. (R).
    
20. Power Point, word, various graphic (such as those used in the past by the publications deparetment, e.g. designer), norton (my licence on the lap top has expired again and it is not possible to download an update) and so on. (R).
    
21. I think that computer services does the best they can to support the software. It would be nice to have more manuals and tutorials available for the software that we do have so that people could teach themselves how to use the software if necessary. Many times online tutorials and help menus do not do a good job of teaching how to use the software if one has never used it before. (R).
    
22. Access...which was GIVEN to me as THE database program for which there would be support....Assen gives me a hand when I`m desparate, but I have been told (since Rok left) that there is NO support for it, and I should have been given something else....(BTW: I am not here so often...so I have to make a floppy of the database and work at home...another way would be welcome, and much easier for me). (S).
    

Further comments/suggestions on software

1. User friendly. (S).
   
2. I use a private laptop (Y).
   
3. would like to switch to LINUX (R).
   
4. I personally can`t stand Dreamweaver. (S).
   
5. We urgently need better e-mail spam screening! (R).
   
6. Maybe more flexible access to MATLAB or STATA or LIMDEP. (R).
   
7. Insufficient training and information on upgrades/changes (S).
   
8. excel crashes more often here than I`m used to, I don`t know why. (Y).
   
9. The software resource is abundant and can meet all my needs by now (Y).
   
10. When we needed updated software (@RISK) IIASA got it for our project. Yahou IIASA! (R).
    
11. A bibliographic software such as Endnote or Reference Manager would be advantageous. (Y).
    
12. My spreadsheet and database software is a bit nonstandard at IIASA, namely LOTUS and DB (S).
    
13. I think YSSPer should have right to get software from IIASA on their own computers in case of need. (Y).
    
14. I just use my own Mac with its software. That is by now well hooked up. I get all the support I need. (R).
    
15. I would welcome more advice and I would like to be regularly informed about upgrades and new software relevant to PUBS. (S).
    
16. policy of putting it on web is great would like to be informed of updates would like a web page informing of new software etc. (R).
    
17. There are many old tools on UNIX servers. They need an upgrade. Not because newer are better (which is also truth), but because of bug fixes. (R).
    
18. There are already available updates : TOra 1.3.11 (Tool for Oracle) Powerdesk 5 PRO (easy FTP, integrated Quickview, database viewers, etc.) JBuilder ver.9 (R).
    
19. Once or twice a year a seminar with concise and competent information on recent development in scientific software (statistical, mathematical modeling, optimization) could be helpful. (R).
    
20. We need to explore if and how we shall become a node in European scientific computing grid, and how to efficiently used distributed modeling resources world-wide (incl. DBs and solvers). (R).
    
21. It is not clear (maybe only) to me which software is "standard", i.e. included in the costs of a workstation, and which is not. A web page describing the policy would be useful. Does it exist ? (R).
    
22. Grid computing to accelarate the calcuration is needed. Security guarding such as screen saver plus password is recommended. Presentation room`s Office should be always updated to be usable last powerpoint files. (Y).
    
23. Network is unreliable. I have discovered that using computers need not be as unreliable as at IIASA. It has been now 6 months that I use the TU network on regular basis and the system has not chrashed a single time yet! (R).
    
24. all progress on updating software comes when things break down. All advances in upgrading computing capabilities rests with individuals. In short, IIASA does not have the capacity to help scientists explore the software world to see how we can amplify our capabilities. (R).
    
25. I installed SAS, Jump,SPSS, Statistica(Statistics) LINDO,LINGO, What"sBest(MP) Speakeasy(Mathematics) on my computer. In near future, I recommend you IIASA`s MP codes will be translated on What`sBest(Excel Add-in solver) because outside people understand IIASA`s work. (R).
    
26. I have two suggestions: 1. Make software availability more automatic. Sometimes I may want some software; sometimes other software. It would be nice if I could just go to some site and have the software automatically downloaded on my machine. 2. Sometimes, IIASA does not have the latest versions of software packages or good documentation for the versions it has. I think more resources should go into keeping software up to date and keeping appropriate reference material. (R).
    
27. Not all software has good online tutorials. I would like to have paper tutorials/books or online courses available for the software packeages that we do have. For instance, I`ve often wanted a good book/tutorial for ArcObjects, but do not have one. I don`t know whose responsibility it should be to obtain these types of books, but at least we could put a general procedure in place. Perhaps a database of people at the institute who currently intensively use certain applications would be helpful also, so that users could support one another and answer each other`s questions, would be useful. Maybe just a software newsgroup would be useful, so that people could post software questions for anybody who has the knowledge to answer. Finally, I would like the software database to be kept up to date, so that all users know what software is available. It would also be nice to know when new software is put on the market and how it could be used. (R).
    
28. FYI: I maintain a database of the names and adddresses of alumni/ae who are members of the IIASA Society. You know the problems about the many different mail lists. I do try to send Helga Lowe info that I receive, as welll as Romeo. Sometimes I receive address changes from other people, but rarely. I suggested Years ago, that we ought to have one database of addresses, email addresses, etc. etc. That we who have this information (and it`s the Society`s lifeblood!) be able to say what we want in the database. And then, it is coded, and only I can get MY names/addresses, and the others get theirs. I also offered (together with Helga Lowe) to work hourly to feed necessary info into such a database (I know that Helga cannot keep the Email address list up to date...it`s in the web, it`s not, however, a list of useable addresses...just a list which is outdated. Now..scientists are flexible people ;-) and the addresses change frequently. For instance, we sent out a Season`s Gretings, and over 100 Emails came back (from 520 members). Fortunately, a lot of people have 2 addresses, so I can be pretty sure that they received at least one copy of the greeting. Meanwhile, I am hunting for each person individually, and if there is a second Email, I can send a letter; if there is only hard copy, I have to write a note. This MUST be done by hand...so no software can change that. BUT: in Access, when searching, there is NO approximation of what you are asking for - it must be exactly what could be found in the database entry, or you won`t get an answer....Perhaps there is a database possibility that allows an "approximate" entry and makes it a bit easier to fi8nd out who the person is. If the Committee would like more details about how I go about administering the Membership list (as well as finding new members, as well as hunting for lost members), I would be grateful for the opportunity to tell you in person. (S).
    

Network

1. No Comments! (Y).
   
2. Generally adequate (R).
   
3. I find the IIASA network great! (R).
   
4. I would emphasize the spam problem. (R).
   
5. Sometimes appears to be rather slow. (R).
   
6. The structure of network places is obscure. (R).
   
7. Every morning I must suppress adult HP mails. (R).
   
8. "no opinion" = "not applicable" in my ratings (S).
   
9. An automatic backup of c drives of our PCs would be very useful (R).
   
10. The general access to the network drives (h: and i:) is generaly very slow (Y).
    
11. Parallel computing would very much enhance the speed of extensive calculations. (Y).
    
12. I only need Internet access (Web, e-mail) printing, and file exchange (I-Drive). (R).
    
13. It is annoying that the possibility to stream or download via e.g. real player has been permitted. (R).
    
14. It would be good to have facilities for preparations of posters, color maps, etc. of large size (e.g., Ao) (R).
    
15. I would like to have an access to my flies on the network from home without putting them into FTP site in advance. (R).
    
16. sometimes mail from within IIASA takes really long, which is frustrating if it is messages like "does anyone want to go to lunch now" and you don`t get it until 4 pm or so. (Y).
    
17. Computer network is not a constraint in the work for my project. My web site is accessed nearly instantaneously from any place of the world and the present system provided all required needs for international communication. (R).
    
18. My humble view is that there should be competitive purchasing of off the shelf products including software. The objective is to have as little as possible of the custom made solutions and as many as possible of standard ones. (R).
    
19. I think that more flexibility should be given to users to customize their own computer. I find that, at present, access to softwares or simple properties such as sharing a folder are too much restricted (administrator priviledges). (R).
    
20. I wish something could be done about e-mail spam. It is getting out of control! I also wish that we could purchase the licenses for Norton or for some other efficient virus checker. It seems that our licenses have expired and for some reason are not being renewed. (S).
    
21. Spam is the biggest single disturbance, we need to have a best possible (and regularly updated) spam filter. Next priority is a reliable firewall (even at the expense of some limitations for teleworking and external access). Daily (incremental) backups should be done everyday (except when a full backup is done). Moreover, a Web proxy server will most likely improve the access to external Web resources. (R).
    
22. Concerning question about firewall: I cannot access the server at my home office via Terminal Services or TightVNC. I am not really sure that this is due to the IIASA firewall, but I could solve the problem in another way, so I did not try to solve this connection problem. Sometimes, the DNS server seems to be not responding. Luckily, this does not take very long. No direct action is required in my opinion. (Y).
    
23. I hate IIASA`s "current firewall implementation." Also, often I am told (by little popup windows in whatever program I am using) that I don`t have enough memory to complete whatever task I am trying to complete. Very vexing. Finally, on a number of occasions there hasn`t been enough space on my H and/or I drives to permit me to save something there. Perhaps someone should be periodically looking into space hogs. (S).
    
24. major annoyances (easy to remedy): -- disk space ridiculously low (try to backup your local hard disk on any network drive and you see what I mean). -- frequent reconfiguartions of network drives w/o user information -- lack of professional firewall and "bloc everything" "fortress" mentality a major hinderance to teleworking and remote access for collaborative networks characteristic for IIASA work environment. (R).
    
25. I am generally very happy with the network at IIASA. I work with huge quantities of data when modeling and need large amounts of storage space. I actually need more storage space on my local machine, because it is much faster to run my models with the local hard drive. However, I still need to store a copy on the network so that the information is backed up (as I understand it). I am always pushing my limits of network storage space. 2. It would be convenient to have easier access to my files from outside IIASA, but I find that I can usually get what I want anyway. It simply takes more time and involves creating mor copies of documents to synchronize by hand later. 3. Spam is a problem. Speed is very slow at time, but I have had no trouble with viruses, which is wonderful. (R).
    

Hardware

1. I use a private laptop (Y).
   
2. I have my own laptop here (Y).
   
3. CD-burners on all workstations (Y).
   
4. I`m mostly using my own laptop. (R).
   
5. Frequently my computer crashes!!! (R).
   
6. A3 color printer might be helpful (R).
   
7. Unix hardware and tools need upgrading. (R).
   
8. IIASA Sun workstations are a bit old now. (Y).
   
9. Sometimes mail server response become slow. (R).
   
10. To my opinion the quality of the monitor is not perfect. (R).
    
11. However, I just started using the Mac OS X which is Unix based (R).
    
12. A server or PCs for parallel computing would be very advantageous. (Y).
    
13. My preference would be to replace my desktop computer by a notebook (R).
    
14. I use my own computer to minimize confusion about where files and programs are. (R).
    
15. I would need much better monitor and somewhat faster PC with more harddisk and RAM. (R).
    
16. high quality peripherals urgently needed (large flat screens, good CD drives, printers, scanners, etc.) (R).
    
17. I often work with graphics - mainly preparing graphics for the IIASA web - and would like a better monitor. (S).
    
18. I would like to suggest that the Printer and Fotocopy machine should be in separate room from the fridge and microwave. (Y).
    
19. Evidently there are numerous possibilities for an upgrade but it would not be generally a revolutionary change worth implementing. (R).
    
20. My project was World Bank-focused so we needed to use MS Office as much as possible to tie into existing work and make it easier for others to replicate as necessary (R).
    
21. I`m low on the list of priorities here ;-=)). So my computer is usually an inherited one. But I can do what I have to do on it... But don`t we all like have speedy pc`s? :-) (S).
    
22. Photocopiers with email possibility would be nice on all photocopiers, when the rental contracts are up for renewal. A color printer, located closer to DI (S-80) would be very nice! (S).
    
23. We would need memory sticks and portable hard discs for convenient transfer of data (to the laptop and/or computers at home). This would also permit data-intensive computer work during traveling. (R).
    
24. We have achieved a very good (and upgrade every year) level of PC`s. However, we need to catch-up of computing power for all our Unix servers, and for Unix workstations. I recommend also to install on all new PCs Linux as primary OS with Windows-XP as client(s). This is a no-investment-cost solution for a robust and efficient desktop (and also travel) computing. (R).
    
25. The computer I was using was not capable of using some of the statistical packages, but I had the option to use my supervisor`s computer, which was helpful. I find that the monitors on the desktops are not very good (the resolution could be improved). I used several computers at another institute, and I found the resolution was much better. When working at a computer all day, small issues like resolution become important. (Y).
    
26. My satisfaction with my pc has improved considerably over time. I still consistently find, though, that I lack RAM and hard drive space. I install and use a vast array of software, and use large data files while modeling. I don`t always need more speed, but I do need more memory and larger hard drives. Even if IIASA doesn`t give me the newest PC at each purchase cycle, I would appreciate upgrades, or just higher original quantities, of memory and hard drive speed and space. (R).
    

Support

1. more training capacity (S).
   
2. There is a definite need for a database specialist. (S).
   
3. Computer support of basic functions and hardware has been quite appropriate at IIASA. (R).
   
4. The only support that I have recently requested was in the field of connecting my notebook to network. (R).
   
5. I regard CS as a great unit. I think they should be fully supported and told how great a job they do. (R).
   
6. I only need support for hanging PC (Operating System, software bugs), network failure or reconfiguration of network parameters. (R).
   
7. I`m afraid many Japanese researchers bother CS`staff about setting of Japanese enviroment. So, anybody except for me write manyuals. (R).
   
8. Upgrading the hardware in a particular department should be standardized so everyone in this department has the same access to any software used. (S).
   
9. No opinion on most sectins in the "satisfaction" column, as I do not have much experience with the performance of CS (I`ve not been here long enough yet) (R).
   
10. Thanks so much for all the timely and patient help from IIASA computing staff, especially thanks for Jaro Chovanec, Helmut Klarn and Assen Novatchkov. They are very responsible and skilled expert. (Y).
    
11. This is a reply to the above question of how important it is for you that CS organizes the timely upgrading of the software you use? My reply is: 1. In the field the number does not appear - although selected. (S).
    
12. The computer support at IIASA is excellent. I am very happy with both the efficiency of the support and the time until help is provided. Members of the Computer Service Department really support scientific work. (Y).
    
13. Previous frame doesn`t take my answer : 1 - it would be highly useful. Suggestion - could we test : Norton System Works 2003 (detects & solves problems with disc defragmentation, viruses, also registry conflicts ) (R).
    
14. There is a dire need for improved support of high-performance scientific computing. More internal help and training for preparing IIASA Interim Reports in Word and for preparing IIASA Web pages in Dreamweaver would be welcome. (R).
    
15. 1. To me there is too few people in CS to satisfy all points. 2. Firewall based on ACL`s implemented on ruter is very poor defense method against reall attack. 3. There should be implemented some antispam filtering tool on IIASA mail servers. (R).
    
16. I would love to see all of the forms we are currently using put on the WEB, instead of having to type them on the typewriter and send copies around! And I would love to be able to access the POPNET mailing list, which is maintained by Publications. (S).
    
17. I think that the software usage is a grass-roots problem (i.e. starting from the personal requirements of individuals and their aspiration levels). It is a detrimental activity to enforce the current gee-whizz fads without first mapping the needs/demands for them. (R).
    
18. I am very satisfied with service I get from cs, and I think Caroline especially is doing a great job with the web. However, I am concerned about the cut in the resources for cs. If cs had more resources, I would make more use of the consultancy for web and graphics. (R).
    
19. Given the limited human resources and the demand for support, there is not much room for qualitative improvement of the support. The single most important (and feasible, I guess) improvement is a really efficient spam filter. The second one (hopefully also feasible) is daily (also on weekends and holidays) back-up. (R).
    
20. The CS cannot be expetr in all software. I suggest that CS concentrates on hardware, oprating system, networking, databases, WWW, e-mail. The more specific questions about software should be addressed to specialists we have at IIASA in projects (statistical software, LATEX, high performance computing, compilers, graphics etc.) (R).
    
21. These are too many detailed questions. What I appreciate highly about the support is the dedication and knowledge of the computer staff, and above all the fact that they appear virtually immediately when you call them with a problem, to solve that problem. I`m sure the same applies to providing information for newcomers when the newcomers can`t find it on the website, etc. (R).
    
22. I believe my efficiency and potential would improve if there would be the possibility for a general advanced training course once in a wile, e.g. in one of the following fields: *) database - ACCESSS *) Statistical package *) Dreamwaever Currently I`m only able to improve my software knowledge in an a way that may be described as : `Find quickly yourself from the help menues what you urgently need to solve an immediate problem. If nothing works try to find a colleague who could help`. (R).
    
23. I don`t think it appropriate to criticise the personnel in computer services. I get the help I need, even if it sometimes take longer than I would like. But I don`t think there are enough people there; cutting down the personnel didn`t really help. And where are the developers who can help individuals when there are new ideas? This is unrelated to those who already work there..but I think that in a place like IIASA, the CS department must be in a position to handle all questions...from us all! (this means more personnel) (S).
    
24. I am generally very happy with the level of support provided by computer services. They have always answered my questions when asked. However, I have not worked very closely with computer services and have not asked much of them, so I don`t know their general level of support. I do think that they could make the support job easier by providing more information online, i.e. keeping the software database updated with dexcriptions of the software and how it is used, providing manuals and training materials for the software, providing links to information available on the web to answer questions about the computing environment such as UNIX information, .login, .cshrc, etc. files, information on viruses, firewalls, networking, distributed computing, etc. (R).
    

Priorities

1. So far, I am very satisfied with IIASA`s computing environment. (Y).
   
2. The idea of dropping the unix environment in IIASA does not make me happy. (R).
   
3. I didn`t answer many of the question because I am bringing my own computer and software (Y).
   
4. Improving hardware is important as well as ergonomic equipment (keyboards, chairs, etc.) (Y).
   
5. Think about switching to Linux, it would reduce the magnitude of problems of (at least) one order, or two. (Y).
   
6. The questionnaire is too long and the last questions takes too much effort and thought, if it is to be answered properly. (S).
   
7. An access to a bibliographic database (SCI for instance) would be greatly appreciated and would improve working conditions a lot. (R).
   
8. While my PC is OK, many of those of my collegues in Finance are antique! Almost everyone who has a PC at home has a bigger one than at work... Or? (S).
   
9. 2 years ago we had a Dreamweaver course. At the time we were told that there will be a follow-up course/seminar. Unfortunately this hasn`t happened. (S).
   
10. overall very satisfied with computer systems at iiasa room for improvement exists in some areas think iiasa would benefit from a little more communication from cs (R).
    
11. The greatest problem for me is e-mail spam and my poor monitor, which really stresses my eyes. I also would not mind a faster PC and more local harddisk space and RAM. (R).
    
12. I need a better way of making IIASA ID-cards and processing the pictures for the Legitimationskarten. I would be happy to talk to you about this in a personal interview. (S).
    
13. all the opinions i expressed are reffered to the period i`ve been working in IIASA on my thesis that is to say from the 30th of September 2002 to the 30th of Jannuary 2003 (R).
    
14. Typically there is too little direct involvement of users in general and scientists in particular in the strategic planning necessary for improving IIASA`s computing environment. (R).
    
15. I miss consistent instantaneous information on the news page, when something is not functioning, if a drive is down, if the internal or external system is slow etc. (= information service!!) (R).
    
16. It is hard for me to rank the priorities since I am too unfamiliar with the workings of the department. For instance, I have no idea what the information management system will bring for IIASA, nor am I very familiar with the software development. (R).
    
17. For me, lack of access to reference databases, such as ISI Web of science or Cambridge Scientific Abstracts, is a single most serious problem in IIASA`s computing environment. My needs may be atypical as I am seeing things from a regular visitor`s perspective (R).
    
18. The priorities were difficult to assign because they would be different from different perspectives. I would not take my priority rankings too seriously because I perceive some small differences is adjacent ranks for some and large differences for others. I am not even sure that my ranking would be exactly the same tomorrow. (R).
    
19. I think a common information management system for administration could be developed in house to suit our particular needs, rather than buying a package of programs that might not do exactly what we need, and will definitely do a lot of things we don`t need. I would appreciate having easy access to certain information held by FI, PE, IMA, OSR, INF, and PUB. (S).
    
20. Windows XP does not allow to share folders unless logged as administrator (and is more restrictive than windows 2000 professional). XV server has several bugs. It would be desirable to have the choice between Linux and Windows, and if only windows can be maintained, a platform such as cygwin, which makes it possible to use linux/OS applications under windows. (R).
    
21. For the last 2-3 years I was mostly using my notebooks. SInce I am part-time at IIASA and since I have a powerful notebook I do not pay too much attention to having very powerful PC at IIASA. I am using IIASA computer facilities for pinting and Internet access. That is why the only support I needed from time to time was in the field of connection to the network. (R).
    
22. I would like to see more CS manpower for user support; Computer Services time is spread too thin. I would also like a better monitor and see many users who need better monitors. Monitors (and other hardware) tend to be distributed according to status within IIASA rather need. Many GS staff, some of whom sit all day in front of the screen, could be more efficient if they had better screens and better machines. (S).
    
23. In recent years we have made a great improvement in the PC hardware and the network/internet access, both of which were the major limitations few years ago. However, we have not paid enough attention to adequate support of scientific computing. The fast growing complexity of models developed at IIASA will very soon require much more powerful servers (DBMS, Web, and for numerical computations), and modern software tools for modeling activities. We have to plan ahead to meet these new challenges. (R).
    
24. I have placed communication as a top priority, because I think that the more information computer services can provide on the computing environment and where help, training, and information can be found (from the web or other materials), the less support work CS will need to do. People can learn to take care of their own computing needs, freeing up CS staff time so that they can concentrate on improving the computing environment. Finally, one thing not mentioned in this survay is the computerized phone system at IIASA. I would like to see this be more effective. Allowing and automatically billing for personal calls or calls outside austria or to cell phones would be one major improvement. Furthermore, I would like my phone to automatically switch to voice mail after two rings, so that I don`t have to remember to turn it on and off every time I walk out of the office. (R).
    
25. In our recently held staff meeting,"transparency" was emphasized. I still don`t know what that means in terms of computing here at IIASA. I don`t think it would be appropriate for me to be able to get ahold of someone`s scientific data.and at the same time I want my own membership info to be protected. What I would appreciate would be in really knowing: what is your committee for, and why couldn`t it have been formed by asking who is interested in the problems of computing here...at least announcing that such a committee would be set up. And listing the topics on an agenda for each meeting and asking if anyone would like to come to that specific meeting and address a specific topic? I would also like a clear picture about whom to consult when there is something amiss or new or needed in my own computer environment. As for the IIASA Web site - I would like to participate in a discussion about that. There was a committee..(when?) of "volunteers" to talk about this. But it just disappeared...I think that there are many creative people here who might have some novel and useful ideas about how we present ourselves through the Web. And I maintain that the number of HITS is NOT the sole measurement for analysis of whether or not a website is "good" or not. When I have found something that I (or others who have spoken to me) find inappropriate (the description of something), I have sent my recommendations to the Director(s). And several times I rewrote something. Perhaps there is a way to broaden the possibilities to make contributions, suggestions, for the website? And....I still believe we need a science writer who can prepare texts for the web that are interesting, and "important" for others to read, or awake interest in what we do. (S).
    
26. Implementation of a professional (universal) IMS at the level of IIASA`s administration may backfire quite severely since IIASA`s scale of operation is deeply below the positive yield curve. IIASA does not have thousands of employees, hundreds of products, thousahds of inputs and thousands of customers that should be monitored on-line. Software for such small scale and trivial agendas are best provided separately (at a cost of few hundreds of euros), with an intensive non-formal cooperation among colleagues. The serious question is if IIASA would profit more from an integration of its scietific databases. A field study should be made how much such databases overlap. My impression is that the work in our small highly specialized teams requires little on-line professional exchanges of information inside of IIASA. The potential interface can be solved again by ad-hoc routines coordinated e.g. by the deputy-director. The interface with the outside world may be the most important item to be solved. But here the initiative must come exclusively from the research teams. My impression from the presentation of the "feasibility study" by the gentlemen from Consultatio was rather puzzling. They presented nothing from the real information flows, structures, interfaces and their bottlenecks. They were also not very professional in discovering what the local scientific information flows were. The informational intransparency of their presentation was nearly complete. Scientific databases are usually highly unique (and personal-dependent) agendas that are seldom locked-in into a public "standardized" domain where the risk of control getting off-handle is very high. I would suggest concentrating on other fields of our research - more to the core of the contents of our research activities - that would offer higher returns to our work and prestige outside. (R).
    

Summary of profiles of colleagues, who answered the survey

List of login-names of colleagues, who answered the survey

1. adamik, PE, S, 3
2. amann, TAP, R, 3
3. amendola, RMS, R, 3
4. aoki, FOR, Y, 1
5. aseev, DYN, R, 3
6. asen, CS, C, 3
7. auer, TNT, Y, 1
8. avjohn, LI, S, 3
9. barreto, ECS, R, 3
10. bayer, RMS, R, 3
11. benacek, GEN, R, 3
12. berg, PUB, S, 3
13. bernardo, FAB, A, 3
14. bertok, TAP, R, 3
15. bizikova, LUC, Y, 1
16. blaszcz, RMS, Y, 1
17. brachtl, FAB, S, 3
18. brandl, POP, A, 3
19. carolyn, CS, C, 3
20. chirkov, TNT, R, 2
21. clarkj, PE, S, 3
22. cofala, TAP, R, 3
23. curry, CS, C, 3
24. david, TNT, A, 3
25. decara, ADN, R, 2
26. desai, POP, Y, 1
27. dieckman, ADN, R, 3
28. dowds, ECS, A, 3
29. drinkov, INF, S, 3
30. drinkovs, CVS, A, 3
31. dysarz, RMS, Y, 1
32. egas, ADN, R, 3
33. enzlber, LUC, A, 3
34. ernande, ADN, R, 2
35. feilhof, PE, S, 3
36. fent, POP, Y, 1
37. fisher, LUC, R, 3
38. foithl, OSR, A, 3
39. foithw, PE, S, 3
40. gottsleb, TAP, A, 3
41. goujon, POP, R, 3
42. gruber, DYN, A, 3
43. gruebler, TNT, R, 3
44. gyarfas, TAP, R, 3
45. hara, GEN, Y, 1
46. hariwija, PUB, S, 3
47. hayashi, RMS, R, 2
48. heilig, GEN, R, 3
49. heino, ADN, R, 3
50. helant, GEN, Y, 1
51. hertwich, GEN, R, 2
52. heyes, TAP, R, 3
53. hoglund, PIN, Y, 1
54. horabik, FOR, Y, 1
55. hordijk, GEN, R, 2
56. hubacek, GEN, R, 3
57. jamek, LUC, Y, 1
58. jaskol, ECS, Y, 1
59. jorgen, ADN, Y, 1
60. kajino, TAP, Y, 1
61. kamiya, POP, Y, 1
62. kamzol, DYN, Y, 1
63. kanchana, PIN, Y, 1
64. kator, TNT, Y, 1
65. kneucker, IMA, A, 3
66. koba, ECS, Y, 1
67. kochanek, LUC, Y, 1
68. kronnas, TAP, Y, 1
69. kugi, PUB, A, 3
70. leva, RMS, R, 1
71. lium, RMS, Y, 1
72. loeser, LI, S, 3
73. loniew, RMS, R, 1
74. luis, FAB, S, 3
75. lundmark, FOR, R, 2
76. maedel, PUB, S, 3
77. maggi, ADN, Y, 1
78. malcolm, OSR, A, 3
79. manchand, OSR, A, 3
80. marek, RMS, R, 3
81. martin, RMS, R, 2
82. mccallum, FOR, R, 3
83. mechler, TAP, R, 3
84. meijer, GEN, Y, 1
85. metz, ADN, R, 3
86. miketa, ECS, R, 3
87. molina, PUB, S, 3
88. mollerst, FOR, R, 2
89. mondlane, TNT, Y, 1
90. moreno, GEN, Y, 1
91. naki, TNT, R, 3
92. nieminen, TAP, Y, 1
93. nora, CS, A, 3
94. novikov, RAD, R, 3
95. nowak, RMS, R, 3
96. oberstei, FOR, R, 3
97. olsen, ADN, R, 2
98. ovtchin, LI, S, 3
99. pflug, RMS, R, 3
100. prieler, LUC, R, 3
101. riahi, ECS, R, 3
102. riley, OSR, S, 3
103. roggenld, PUB, S, 3
104. saldana, RMS, R, 2
105. sanders, POP, R, 3
106. scherbov, POP, R, 3
107. schoepp, TAP, R, 3
108. seidl, FOR, Y, 1
109. sendzim, RMS, R, 3
110. shemdoe, GEN, Y, 1
111. shinmura, RMS, R, 1
112. shvidenk, FOR, R, 3
113. skubic, ADN, Y, 1
114. slentoe, TNT, R, 2
115. sun, LUC, R, 3
116. taher, PIN, A, 3
117. takagi, RMS, R, 1
118. toby, FAB, S, 3
119. tohka, TAP, R, 2
120. totsch, ECS, R, 1
121. tubiello, LUC, R, 3
122. turton, ECS, R, 1
123. velt, LUC, R, 3
124. volker, DI, A, 3
125. vytlacil, DO, S, 2
126. wagner, ECS, A, 3
127. weed, PAW, S, 3
128. weichsel, RMS, R, 2
129. wiberg, LUC, R, 3
130. winiwart, TAP, R, 1
131. yakimova, RMS, Y, 1
132. yamakei, ECS, R, 2
133. zhangf, LUC, Y, 1
134. zhu, ECS, R, 3